Refunds

Everything Hire Refund Policy

Cancellation 

In the event of you requiring to cancel your booking before postage has been carried out will have a $25 cancellation fee applied. If you cancel your booking or your event gets cancelled, Everything Lace Hire will issue you a store credit to be used at anytime minus our cancellation fee and security bond authorisation fee.

A credit note will be issued for you to use in the future minus your cancellation fee. If you wish to proceed with a refund rather than a credit note the $25 cancellation fee will be deducted.

Security Authorisation Charge is non-refundable in any circumstance.

In the event of Everything Lace Hire having to cancel a booking, we reserve the right too at short notice if needs be. This is extremely rare but will only happen if a garment has been returned back to us late or damaged. If Everything Lace Hire does have to cancel your booking we will contact you immediately with the option of choosing an alternative gown, refund or store credit.

Change of Mind
In the event that you receive your chosen gown which you hired, as stated, but you simply change your mind, we may, at our discretion, offer you a replacement at an additional fee plus postage costs provided that:

(I) You notify us immediately on the day of receiving your gown. If not contacted on the day of delivery no refund option will be available. Refund option will only be refunded as a try-on price of $20. Strictly no refunds on postage or security authorisation charge.
(II) The gown you have selected has not yet been despatched for delivery.

Fit
It is extremely important when selecting your desired piece that you are using the measurements provided ensuring it will fit.

If upon receiving your desired gown or robe it does not fit please contact us immediately. This must be done on the day of arrival.
If there is not enough time to get a replacement piece to you, return (contact must of been made and return is to be lodged the next day by 2pm to your local post office). A refund minus the try-on fee, postage and security authorisation will be issued back.

Delivery
Once our rentals leave our studio we have no control over parcel delivery times. We aim to send out all hired gowns within adequate time if able to do so to ensure delivery for your dates.

Please ensure you are booking your dates in advance to ensure they can be delivered in time. Any late bookings made is carried out at your own risk but please contact us to see if alternative changes such as extensions to the booking can be made to ensure you get to wear your chosen gown. If a booking is not able to be extended please send back immediately for your bond payment to be returned and a credit voucher issued.

There is no strictly no refunds on delivery costs.

Store Credit
All store credit do not poses an expiration date so can be used by yourself when needed. With a large stock of dresses to suit all body shapes maternity and non-maternity and used for all occasions.

All store credits will need to pay postage costs.

 

HOW DOES IT WORK?

  • Step One

    Add your desired dress/dresses from our stunning collection of photoshoot dresses for your desired date.
    Select your dates and delivery method - Express Postage or Local Pick-Up

    Add a BACKUP dress to make your selection even easier

  • Step Two

    Receive the dress feel and look amazing. It's time to get excited for your photoshoot or special occasion.
    We aim to send out all dress hires early when possible before your dates

  • Step Three

    Return the dress via chosen method on the agreed date.
    For postage returns pop into the paid return satchel and drop off at your local post office counter.
    If pick-up return on agreed date to our studio.
    Don't forget to share you wearing our dresses with us
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Our Australia Wide Collections

Melbourne Try-On's Australia Wide Postal Try-On's

Stuck on what dress to choose?

We offer a try-on service at our studio based on the Mornington Peninsula, Victoria. Where you can browse and try-on our collection of stunning dresses. This enables you to see what dress suits you and your occasion best, whether you are looking for a stunning wedding dress, a maternity photoshoot dress or an extras special baby shower dress we have you covered.

To organise send a message through. We look forward to making you feel amazing.

Not local to Somerville no problem we can organise a postal try-on which includes a fee. This fee will be deducted if you wish to proceed with hiring.

BOOK A TRY-ON

OUR MUMMA's FAVOURITE MATERNITY DRESS PICKS

Not sure which maternity dress to select for your Melbourne maternity photoshoot, baby shower, photoshoot or special occasion? Let some of our favourite pieces help

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Book Your Maternity Photoshoot Dress from Australia's Most Loved Maternity Dress Hire Service based in Melbourne Posting Australia wide

Everything Lace Hire Melbourne Maternity Dress Hire covers Melbourne, Sydney, Adelaide, Brisbane, Canberra, Perth, Darwin and everywhere in-between for maternity photoshoot dress, baby shower dresses, elopement dresses.

Based in Melbourne we are able to get deliveries to you on the same day for Melbourne, next day, 1-2 business days or 3 days for rural locations.

Book Your Dress Today