Refunds

Everything Hire Refund Policy

Cancellation 

All hire fees with Everything Lace Hire are non-refundable. Everything Lace Hire does not provide refunds for change of mind, sickness, event cancellation, photographers client wardrobe new additions, incorrect sizing, any signs of general wear or failure to comply with Everything Lace Hire terms and conditions.

Customers who need to cancel their hire must contact Everything Lace Hire via email. All hires within 21 days of booking date can apply for A 50% refund minus your security authorisation fee.

No refunds or credit notes will be provided for cancellations made less than 7 days before the booking date or if the order has already been posted.

In the event you receive your hire and the fit is unsuitable, you must notify us within 4 hours of receiving your piece via email either direct or via the contact button and return the items immediately. A refund or credit note will be issued minus a $30 fee. Security Authorisation Charge and Postage is non-refundable. 

Credit notes do not expire.

In the event of Everything Lace Hire having to cancel a booking, we reserve the right too at short notice if needs be. This is extremely rare but will only happen if a garment has been returned back to us late or damaged. If Everything Lace Hire does have to cancel your booking we will contact you immediately with the option of choosing an alternative gown, refund or store credit.

Strictly No refunds if your photographer has included dresses to package or you become a model for a model call.

Change of Mind
In the event that you receive your chosen gown which you hired, as stated, but you simply change your mind, we may, at our discretion, offer you a replacement at an additional fee plus postage costs provided that:

(I) You notify us immediately on the day of receiving your gown. If not contacted on the day of delivery no refund option will be available. Refund option will only be refunded as a fee of $30. Strictly no refunds on postage or security authorisation charge.
(II) The gown you have selected has not yet been despatched for delivery.

Fit
It is extremely important when selecting your desired piece that you are using the measurements provided ensuring it will fit.

If upon receiving your desired gown or robe it does not fit please contact us immediately. This must be done on the day of arrival within 4 hours of delivery.
If there is not enough time to get a replacement piece to you, return (contact must of been made and return is to be lodged the next day by 2pm to your local post office). A refund minus 50% hire price fee, postage and security authorisation will be issued back.

Delivery
Once our rentals leave our studio we have no control over parcel delivery times. We aim to send out all hired gowns within adequate time if able to do so to ensure delivery for your dates.

Please ensure you are booking your dates in advance to ensure they can be delivered in time. Any late bookings made is carried out at your own risk but please contact us to see if alternative changes such as extensions to the booking can be made to ensure you get to wear your chosen gown. If a booking is not able to be extended please send back immediately for your bond payment to be returned and a credit voucher issued.

There is no strictly no refunds on delivery costs.

Store Credit
All store credit do not poses an expiration date so can be used by yourself when needed. With a large stock of dresses to suit all body shapes maternity and non-maternity and used for all occasions.

All store credits will need to pay postage costs.