How does Everything Lace Hire work?

Step One
Choose the perfect dress from our stunning collection. Pictures and measurements for each dress are listed.

Step Two
Choose your desired dates and we will ensure that it arrives prior to your occasion 1-2 days ahead.

All rental agreements run for either 4 or 6 days, any extensions can be made for an additional cost.

Step Three
Choose delivery method of pick-up or express postage.

Step Four
Return the dress on the agreed date. All dry cleaning will be carried out by us on return to save you the inconvenience of you having too.

Extras
The choice of any extras can be added on for additional charge.

Extras include:

• Additional dress
• Slips
• Flower Crowns
• Hats

What are the hiring options?
We offer a 4 day hire service. When selecting your desired dress choose the option of 4 day along with the date you require the dress. The most desired date is 2 days prior to your occasion.

If you require longer than 4 days please contact us to arrange.

Condition of dresses? 
All of our dresses are either new or kept in an excellent condition. Once we see a dress is no longer up to our high standards it is retired. Our dresses are professionally cleaned at a local dry cleaners to ensure they are fully cleaned and sanitised for each customer.

Can I try-on before hiring? 
Yes we offer a try-on service at our studio located on the Mornington Peninsula strictly by appointment time only that has been agreed.
We can also offer this via postage for a fee of $15 plus a refundable bond and postage. This has to be returned back within 24 hours of delivery in the condition it was sent in with no signs of wear other than try-on. We do ask you not to wear any make-up, tanning agents or perfumes when trying on.

Is pick-up an option?
Pick-up is an option and is strictly done by appointment time only.

Is there a bond payment required? 
All dresses and accessories are charged an additional security bond of $2 which is a security authorisation charge that is non-refundable.

Bond payments are taken as a security measure for dresses that are damaged to a non-repair condition, stolen or lost.

What are the delivery options?
Delivery options are via pick-up or express postage via Australia Post.
Express postage is normally a 1-3 business turnaround but can take longer due to current conditions. 

Where do you deliver?
We deliver Australia wide.

If you are outside of Australia please contact us vis email to see if we are able to cater. Higher postage fees and bonds will be incurred.

How do I return the dress? 
Simply pop back into the return postage paid envelope and drop off at your local post office via over the counter. A lodgement receipt must be obtained as proof of scanning and tracking. If the correct procedure is not carried out it can make your bond void. 

What are the postage costs?
All our packages are sent via Express Post through Australia Post and include your return paid postage bag and hold a flat rate fee of $19.99.

Postal try-on's postage is calculate on a weight charge.

Do I need to clean the dress before returning?
All cleaning is carried out with our local dry-cleaning service. If you feel a dress has been incredibly soiled please contact us immediately and we will advise you of the necessary steps to take.
If you attempt to clean the dress without prior contact and results in permanent damage, additional fees could be incurred.

What happens if the dress becomes soiled or damaged? 
Any significant damage to a dress will incur additional charges such as non-repairable damage or heavy stains that can not be removed.
We understand with some shoot locations that it can cause marks to the dress, but please always makes us aware if it is significant.
If you are carrying out a water shoot or a milk bath you must make Everything Lace Hire aware of this in when booking and we will let you know of any necessary care instructions to be carried out. 

What happens if the dress is never returned? 
If for any reason a dress is not returned for any reason, Everything Lace Hire will charge you the full cost of a replacement dress plus postage fees incurred.
Upon accepting the terms and conditions outlined you agree to the replacement costs.

What if the dress I have chosen does not fit? 
All dresses come with a description and measurements so always try and go from them as best as you can.
If the chosen dress is not what you was expecting we ask you to contact us immediately so that we can seek an alternative arrangement.
Upon receiving the dress we ask you to try the dress on as early as possible, preferably on the date delivered and to contact us immediately. We are unable to offer any alternatives if time has lapsed since receiving your order. But if the event date passes we are unable to offer an alternative or refund.

Any signs of wear other than try on will be fully charged. This can include make-up and tanning agent marks.

Shipping costs are non-refundable.  

Returning a dress late? 
If for any reason a dress is returned late it will incur a fee of $30 a day until it is received.
All dresses are deemed as returned once they have been scanned in at your local post office and a lodgement receipt is obtained.
Always inform us immediately before occasion date if there are any delays to your occasion that is outside of your control so we can work with you. Failure to do this will result in a late fee per day. 

Can I cancel my hire service? 
All cancellations incur a $25 admin fee. If you are wanting to cancel your order 1 week prior to booking date 75% of the amount paid will be held. If an order has already been posted a cancellation can not take place.
In the likelihood of Everything Lace Hire having to cancel your booking due to reasons. Out of our control due to late return or damaged item, we will offer a full refund, change of dress or a gift voucher. 

Agreement
As the customer of Everything Lace Hire you as the customer agree to the terms and conditions outlined above.
You as the customer authorise any necessary damage, late returns or lost/stolen charges to be made and paid for.
You as the customer agree to payment of dress hire services before hire date.
You as the customer agree to pay a bond payment via separate invoice before hire date which will be fully refunded once dress is returned without any damages.