Shipping and Delivery

Shipping

At Everything Lace Hire you have two options for delivery.

1. Customer collection from our studio located on the Mornington Peninsula OR Bentleigh East.
After dress hire has been confirmed we will contact you to arrange a time for collection and provide collection address.

Local Pick-Up
Local Pick-up is available from Somerville, Vic 3912 or Bentleigh East, Vic 3165. *Bentleigh East Pick-up has to be organised in advance. LOCAL PICK-UP IS AVAILABLE 7 DAYS A WEEK UP UNTIL 7PM FROM OUR SOMERVILLE LOCATION ONLY. ALL LAST MINUTE ORDERS WELCOME. 

2. Australia Post Express Postage Australia wide.
With our postage option a return satchel with paid postage paid will be included for your easy return on the dress.

STRICTLY NO DELIVERY TO HOTELS OR PO BOX ADDRESSES. ORDERS WILL BE CANCELLED AND NO REFUNDS ISSUED.

Our postage rates are:

ORDERS $190 AND UNDER (dress or robes) ~ $19.99 return express postage (return satchel is included)

Orders over $190 ~ FREE RETURN SHIPPING

POSTAGE TRY-ONS POSTAGE ARE BASED ON WEIGHT SO WILL INCUR A DIFFERENT CHARGE.

Pre-paid return satchels must be returned back to your nearest post office by 3pm on advised date and a lodgement receipt obtained. Do not post back via a post box as this can cause severe delays. Failing to do this will incur additional fees.
Please note that express postage is still being prioritised by Australia Post through the pandemic. However next day delivery can not be confirmed nor can exact delivery times, so some delay may be expected.
To ensure the delivery of your dress hire please try and book ahead of time so that we can get it to you sooner.

Fit/Faulty items

If you receive a dress from Everything Lace Hire that does not fit or is damaged please make contact by the end of the day of your delivery date.
Everything Lace Hire will try their best to ensure that we can get a replacement out to you. This may incur additional fees.

If you have any further questions, please do not hesitate to contact me.

Thanks,

Chloe